Supporting Families
Iqbal and Sons Bereavement Services (referred to as “we”, “us”, “our” and “the Charity”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you interact with us, including when you use our website or make a donation through our site or a third-party platform.
Last Updated: [07 FEB 2026]
Charity Number: 1197545
Company Number: CE027969
Website: iqbalandsons.org.uk
01. Data Controller
Iqbal and Sons Bereavement Services is the data controller for the personal information you provide on our website. We are registered in England and Wales as a charitable incorporated organisation.
If you have questions about this policy or our use of your personal data, you can contact us at:
Email: info@iqbalandsons.org.uk
Address: Office B, Triaim House, 54 Cyprus Street, Oldbury, West Midlands, B69 4XD
2. Information We Collect
We collect personal information that you voluntarily provide to us when using our website or services, including:
A. Contact and Identifying Information
- Name
- Email address
- Postal address (where provided)
- Telephone number
B. Donation-Related Information
When you choose to donate directly via our donation form or through a third-party platform (e.g., JustGiving), the following information may be collected:
- Donation amount
- Payment details (handled securely by the payment provider)
- Billing information if required
- Any personal message or consent preferences you provide during the donation process
Important: We do not store or process full payment card details on our servers. Payment information is processed by third-party payment providers in accordance with their own privacy and security policies.
C. Technical Data
We may also collect technical information, such as:
- IP address
- Browser type and version
- Pages visited
- Date and time of access
This information helps us manage and improve our website.
3. How We Use Your Information
We use your personal data for the following purposes:
A. To Provide and Improve Our Services
- Process your donation
- Send donation receipts
- Respond to your enquiries or requests
- Provide you with information you request
B. Communications
With your consent, we may use your contact details to:
- Send updates about our work
- Share news, campaigns, events, and fundraising opportunities
You may opt out of these communications at any time by following the unsubscribe instructions within the email or by contacting us directly.
C. Legal Obligations
We may use or disclose your personal data where required by law, for fraud prevention purposes, or to defend our legal rights.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:
- Consent: e.g., when you opt in to receive updates or marketing emails
- Contractual necessity: e.g., processing donations you have requested
- Legal obligation: when required by law to process or share information
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
A. Third-Party Service Providers
We may share personal data with trusted third-party providers who perform services on our behalf, such as:
- Payment processors (e.g., PayPal, JustGiving)
- IT and hosting service providers
These providers are contractually required to protect your data in accordance with applicable data protection laws.
When donations are made through platforms like JustGiving, certain personal information related to the donation may be shared with the Charity (e.g., donor name and email) in line with the platform’s privacy practices.
B. Legal and Safety Requirements
We may disclose personal data if required by law or to protect the rights, property, or safety of the Charity or others.
6. Cookies and Tracking
Our website may use cookies and similar technologies to collect information about your browsing behaviour. This information helps us improve your experience. You can adjust your browser settings to refuse cookies, but this may affect how some parts of our site function.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Under UK GDPR, you have rights regarding your personal data, including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data in certain circumstances
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@iqbalandsons.org.uk.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this policy or our data practices, please contact:
Email: info@iqbalandsons.org.uk
Address: Office B, Triaim House, 54 Cyprus Street, Oldbury, West Midlands, B69 4XD